To find your transaction ID, log into www.secondlife.com, then click the “Transaction History” link under the “Account” dropdown menu to the left side of the screen. Here you can view all purchases made in the past 30 days. Your transaction ID will look something like this:
01/11/2011 10:49:13 205eca3e
Destination: Gala Phoenix
Description: :Curio: Sundust-Ice Queen-FATPACK
Occasionally region or vendor malfunctions can cause failure in the delivery of an item. If you bought a skin and didn’t receive it, please fill out the form here. Be sure to include your transaction ID, and your skin will be redelivered as soon as possible. This is a known SL glitch and I sincerely apologize for any inconvenience.
No problem! If it’s been less than 30 days since your purchase(s), I will be happy to refund your single purchase. All I’ll need is the transaction ID for the single skin and the fatpack for proof of your purchases. Copy and paste both transactions into a notecard, and name it: Single refund-Your Name. Send it to me and I’ll deliver your refund posthaste.
To receive a refund for your duplicate purchase, send me a notecard containing the transaction IDs for both purchases. Name the card: Duplicate skin-Your Name.
Because systems and settings vary you may get a more accurate match by finding
your own RGB values. Here’s a simple way to find the RGB values of any skin:
• Enable your Advanced menu: Ctrl-Alt-D (Cmd-Opt-D for Mac)
• Go to Advanced > UI > Show Color Under Cursor
• Hold your cursor over the patch of your skin you’d like to sample
(Note: To get the most accurate reading, use a freeze animation to prevent
your avatar from moving)
Numbers will be displayed right above your media controls in the lower right
portion of your screen. The first 3 sets of numbers are your R (Red) G (Green) and
B (Blue) values, in that order. That’s it!
Because all skins are set to copy/no transfer, refunds and exchanges are not possible. Please try the demos to ensure you’re 100% satisfied with the skin before you make a purchase. Your understanding is greatly appreciated!
I don’t take custom orders, but I love suggestions. If you have an idea for a skin or makeup you’d like to see at Curio, I’d love to hear it! You can submit suggestions here. Be sure to include links to example images when possible.
Curio does not currently offer review copies. Sorry for any inconvenience, and thank you for your interest in blogging Curio products!
If your skin appears striped, black, wearing clothes you aren’t actually wearing, or otherwise distorted, try the following tips:
• First, try rebaking your textures: Ctrl-Alt-R (Cmd-Opt-R for Mac)
• Try turning off your palletized textures: Ctrl-Alt-F7 (Cmd-Opt-F7 for Mac) then rebake again
• Finally, try clearing your cache. Go to Preferences (Ctrl-P for PC, Cmd-P for Mac), and find the Clear Cache button on the Network tab. Click it, then relog.
For other solutions, please visit: https://support.secondlife.com