Frequently Asked Questions


1. How can I find the transaction ID for my purchase?

2. I purchased a skin, but never received it. How can I get my skin?

3. I bought a single skin, but now I want the Megapack. What should I do?

4. What if I accidentally purchased the same skin twice?

5. What are the RGB values of Curio skins?

6. I bought the wrong skin, or don’t like the skin I bought. Can I get a refund or an exchange?

7. Can you make me a custom skin, or make changes to an existing skin?

8. I’m a blogger, and would like to review one of your products. How do I apply?

9. My skin is damaged or corrupt. How can I fix it?

1. How can I find the transaction ID for my purchase?

To find your transaction ID, log into www.secondlife.com, then click the “Transaction History” link under the “Account” dropdown menu to the left side of the screen. Here you can view all purchases made in the past 30 days. Your transaction ID will look something like this:

01/11/2014 10:49:13 205eca3e
Destination: Gala Phoenix
Object Sale
Region: Curio
Description: :Curio: Sundust-Ice Queen-FATPACK
L$3,000

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2. I purchased a skin, but never received it. How can I get my skin?

Occasionally region or vendor malfunctions can cause failure in the delivery of an item. If you bought a skin and didn’t receive it, accidentally declined it, need a fresh copy, or to view a list of previous purchases, please visit the redelivery terminal at Curio here.

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3. I bought a single skin, but now I want the Megapack. What should I do?

No problem! If it’s been less than 30 days since your purchase(s), I will be happy to refund your single purchase. All I’ll need is the transaction ID for the single skin and the fatpack for proof of your purchases. Copy and paste both transactions into a message to Gala Phoenix and I will contact you shortly.

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4. What if I accidentally purchased the same skin twice?

To receive a refund for your duplicate purchase, Copy and paste both transactions into a message to Gala Phoenix and I will contact you deliver your refund as soon as possible.

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5. What are the RGB values of Curio skins?

Because systems and settings vary you may get a more accurate match by finding your own RGB values. Here’s a simple way to find the RGB values of any skin:

• Enable your Advanced menu: Ctrl-Alt-D (Cmd-Opt-D for Mac)

• Go to Advanced > UI > Show Color Under Cursor

• Hold your cursor over the patch of your skin you’d like to sample
(Note: To get the most accurate reading, use a freeze animation to prevent your avatar from moving)

Numbers will be displayed right above your media controls in the lower right portion of your screen. The first 3 sets of numbers are your R (Red) G (Green) and B (Blue) values, in that order. That’s it!

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6. I bought the wrong skin, or don’t like the skin I bought. Can I get a refund or an exchange?

Because all skins are set to copy/no transfer, refunds and exchanges are not possible. Please try the demos to ensure you’re 100% satisfied with the skin before you make a purchase. Your understanding is greatly appreciated!

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7. Can you make me a custom skin, or make changes to an existing skin?

I don’t take custom orders, but I love suggestions. If you have an idea for a skin or makeup you’d like to see at Curio, I’d love to hear it! You can submit suggestions here. Be sure to include links to example images when possible.

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8. I’m a blogger, and would like to review one of your products. How do I apply?

Due to the high volume of requests, Curio no longer offers review copies.  I sincerely thank you for your interest and understanding.

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9. My skin is damaged or corrupt. How can I fix it?

If your skin appears striped, black, wearing clothes you aren’t actually wearing, or otherwise distorted, try the following tips:

• First, try a fresh copy. You can access the skin redelivery terminal at Curio here.

• Try rebaking your textures: Ctrl-Alt-R (Cmd-Opt-R for Mac)

• Try turning off your palletized textures: Ctrl-Alt-F7 (Cmd-Opt-F7 for Mac) then rebake again

• Finally, try clearing your cache. Go to Preferences (Ctrl-P for PC, Cmd-P for Mac), and find the Clear Cache button on the Network tab. Click it, then relog.

For other solutions, please visit: https://support.secondlife.com

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